Categories of questions
Consumer Protection
Consumer protection from the Law Office of Volodymyr Golovach.
Few people know that a seller or manufacturer, when defects are found in a product, cannot refuse, at the consumer's choice: to return the amount paid for the product; proportionally reduce the purchase price; replace it with a product of the same brand, model, and article; replace it with the same product of another brand, model, and article, with corresponding price adjustment; immediately and free of charge eliminate product defects or reimburse the cost of their repair.
In addition to the above actions, the consumer may demand full compensation for damages caused by the sale of goods of improper quality. If the manufacturer or seller refuses to fulfill the consumer's lawful demands, the person has the right to apply to the consumer protection authority or even to the court.
If your conflict has reached the court, you may need the assistance of a qualified lawyer. An attorney will prepare a proper statement of claim, gather the necessary evidence, and submit it to the court, then provide support at all stages of the judicial process.
The list of legal services in consumer protection includes:
- Consultation on consumer protection matters
- Study of your personal situation and development of a strategy for further action
- Analysis of documents and other evidence
- Preparation of applications or complaints to the court
- Direct handling of cases in court at all stages of the process
- Obtaining court decisions
- Assistance in enforcement proceedings
For consumer protection, it is enough to properly prepare an application (complaint) and file it on time. The application must be accompanied by a copy of the receipt, a copy of the appeal (application, complaint) to the store manager (director, administrator), and if possible, photos of the defective product. The consumer protection application can be submitted in person or by mail—it does not matter. Penalties for violation of consumer protection law typically range from 5 non-taxable minimums to closure of the entrepreneur's business (for repeated violations). For complete and objective protection of your rights, you should contact an attorney—a consumer protection specialist.